Refund policy

Returns & Refunds

Our return policy is 7 days upon delivery.

You may request a refund /return/exchange within 7 days upon your package delivery date as long as the item is in new and unused condition except if the item is damaged upon arrival or simply not working.

If for any reason you are not happy with your purchase, you may return the item(s) within 7 days of receiving the order. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.  Items must be in new condition with tag and original packing slip for return. Items must be shipped back to our warehouse in 7 business days once the RMA approval has been processed Please note : We do not provide a return label for refunds or exchange. The only time we will provide a return label is when an incorrect item is shipped.  If you have received a damaged item, please notify us within 3 days upon delivery in order for an eligible exchange.

Please note:

  • We do not provide a return label for refunds or exchange. The only time we will provide a return label is when we shipped a wrong item.¬† If you have received a damaged item, please notify us within 2 days in order for an eligible exchange.
  • We do not provide refunds on damaged items but only exchange.
  • Christmas Holiday related products such as decoration/ Christmas theme clothing and home items are non refundable (exchange only if arrived damaged)
  • Furniture¬†Items¬†- We cannot accept returns on previously¬†assembled or open packages.
  • Exchange¬†- If an exchange is required, we will provide a one time exchange only (excluding Final sale items).¬†¬†No refund or further exchange will be processed.
  • NO refund on Clearance items. Exchange only if damaged upon delivery. Please notify us within¬†3 days upon delivery if exchange is needed. Customers must return the item back to our office at their own cost in order for us to process the replacement.

Lost package - If the package is lost in transit, we will reship another package. If the shipping status shows delivered on the courier website, we consider the package is shipped and delivered successfully and no reshipment will be processed.  You may request to file a claim but a case number along with the staff/agent name along with the case number provided by the shipping company must be provided (within 7 days upon the request of the claim). We need this information as evidence that the actual recipient has not receive the package which allow us to file a claim against the shipping company. We do not guarantee any claim outcome but with the evidence, we will do our best to file a claim on the lost package. We will also need a copy of a Photo ID of the recipient that shows he is the recipient at the shipping address. For security purposes, we may also require a 2nd piece of ID to verify the identity of the recipient in order for us to file a claim on the lost package.


Claiming on a non-delivered item - Shipping courier  no longer accept claims once their website indicates the package has been delivered. Customers may file a police report and use the report to file a claim with their home insurance.  Please note international packages may take up to 60 days for delivery due to the delay on international logistics. If an international package is lost, the customer must file a local police report before we can file a claim on the lost shipment.

20% restocking fee will be apply (Unless we shipped you a wrong shipment)

Restocking fee will be waived for exchanges.

Please note* There are no refunds on FINAL Sale item(s). Exchange only.

Clothing size change / exchange :

Each item is eligible for 1 time exchange. If the item has been exchanged, no refund or further exchange will process.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept returns on previously assembled or open packages.

Several types of goods are exempt from being returned. Perishable goods such as skincare products, underwear, flowers,  cannot be returned.

Additional non-returnable items:

Digital and freelance gig services
Gift cards
Downloadable software products
Some health and personal care items

 

Please note: Onetify Membership (Dropship PRO PLAN and OnetiPASS fee) will be refunded via in store credit only. You can use the in store credit within 6 months on our site for purchases.  Refund request must be made within 30 days.

Onetify Dropship PRO PLAN membership will not be refunded if you have received/downloaded the datafeed. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at onetifyapp@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately final sale, clearance, flash sale items cannot be refunded (exchange only)

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@onetify.com and send your item to: Onetify - 1663 Staunton Ave 2nd FL, Los Angeles, CA 90021 USA

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Onetify - 1663 Staunton Ave 2nd FL, Los Angeles, CA 90021 USA

You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty : All items sold comes with 90 days warranty excluding hardware damage. We do not cover hardware damage and if the package is damaged upon arrival, please notify us within 3 days upon delivery and we will process you with a replacement.

For repair, you may ship the item back to our center (A confirmation will be provided and do not ship your item before receiving the confirmation number as we will not cover the repair/return without the proper procedure). Return shipping is not included. Please note : Water damage is also not covered. If your device is damaged due to hardware damage, water damage and/or via abuse use, it will not be covered under the 90 days warranty.