Shipping policy
At Onetify, we strive to provide reliable, affordable, and transparent shipping services to customers worldwide. Please review our shipping rates, estimated delivery times, and shipping policies below.
All shipping rates are listed in USD.
1. Shipping Rates
United States (Excluding Alaska, Hawaii, and Puerto Rico)
Shipping fees are calculated based on the final order value after any applicable discounts.
- Orders from $0 to $49.99: $3.99
- Orders of $50 or more: FREE Shipping
Europe (Excluding the United Kingdom)
Standard Shipping: $9.99 per order
A flat shipping fee of $9.99 applies to all orders shipped to eligible European destinations, excluding the United Kingdom, regardless of order value.
Free shipping is not available for these destinations.
United Kingdom (UK)
Standard Shipping: $4.99 per order
A flat shipping fee of $4.99 applies to all orders shipped to the United Kingdom, regardless of order value.
Free shipping is not available for UK orders.
Canada
Shipping fees are calculated based on the final order value after any applicable discounts.
- Orders from $0 to $25.00: $4.99
- Orders from $25.01 to $99.99: $9.99
- Orders of $100 or more: FREE Shipping, excluding certain heavy or oversized items.
Other International Destinations (Including Alaska, Hawaii, and Puerto Rico)
Standard Shipping: $3.99 per order
A standard shipping fee of $3.99 applies to eligible international destinations outside Europe, the United Kingdom, and Canada, including Alaska, Hawaii, and Puerto Rico, regardless of order value.
Free shipping is not available for these destinations.
Shipping Rate Disclaimer
The shipping rates listed above apply to general merchandise. Certain products may have different shipping fees depending on their size, weight, shipping destination, or special handling requirements. Final shipping fee will be shown at checkout.
All shipping rates are subject to change without prior notice. The final applicable shipping fee will be calculated and displayed at checkout.
For the most accurate and up-to-date shipping rates, please refer to the rates shown at checkout before completing your purchase.
Shipping availability and restrictions for certain products or destinations will also be determined at checkout.
2. Import Duties, VAT & Taxes
Shipping fees include applicable import duties, VAT, and import taxes for most supported destinations, including:
- United States
- Canada
- Australia
- Most European countries
- United Kingdom
- Japan
- South Korea
- Singapore
- New Zealand
For eligible shipments to these destinations, applicable import duties and taxes are covered as part of our shipping service. Customers generally will not be required to pay additional import duties or taxes upon delivery.
For destinations or shipments that are not covered by this arrangement, additional customs duties, import taxes, or other government-imposed charges may apply. Such charges, if applicable, are the responsibility of the recipient.
Certain products or shipments may be subject to additional customs requirements, restrictions, or charges depending on local regulations.
3. Order Processing & Estimated Delivery Times
Order Processing
International orders generally require 2–3 business days for processing before shipment.
Processing times may vary depending on product availability, order volume, and other factors.
Estimated Delivery Times
Canada, United Kingdom, Germany, France, Australia, and New Zealand:
Approximately 5–14 business days.
Other International Destinations:
Approximately 14–30 business days.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, weather conditions, and other circumstances beyond our control.
Certain products may have different processing or delivery timelines, which may be indicated on the product page or during checkout.
4. Shipment Tracking
All shipments include a tracking number.
Once your order has shipped, tracking information will be provided so you can monitor your package's delivery progress.
Please note that tracking information may take some time to update after the package has been handed over to the shipping carrier.
If you have questions about your tracking information, please contact our customer support team.
5. Lost Packages & Reshipment Policy
We understand how frustrating it can be when a package does not arrive. We will do our best to assist customers with missing shipments.
Packages Confirmed as Delivered
If the shipping carrier provides valid proof of delivery confirming that the package was delivered to the designated shipping address, the shipment will generally be considered delivered.
In such cases, we are typically unable to file a lost-package claim with the shipping carrier or provide a complimentary replacement shipment.
If the tracking information indicates that your package has been delivered but you have not received it, we recommend contacting the shipping carrier directly with your tracking number for further assistance.
Packages Lost in Transit or Returned to Sender
If the shipping carrier confirms that your package has been lost in transit, or the tracking information indicates a status of "Lost" or "Return to Sender," Onetify will arrange a replacement shipment at no additional cost, provided the request meets the eligibility requirements below.
45-Day Notification Requirement
To qualify for a complimentary replacement shipment, customers must notify Onetify within 45 calendar days from the original shipment date, as indicated in the shipping confirmation.
Requests submitted after this period may not be eligible for complimentary reshipment.
Reshipment Eligibility
Replacement shipments are subject to verification of the shipping carrier's tracking information and confirmation that the package was lost in transit or returned to sender.
Packages returned or undeliverable due to an incorrect or incomplete shipping address provided by the customer are not eligible for complimentary reshipment.
Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.
6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
Incorrect or Incomplete Shipping Addresses
If an incorrect or incomplete shipping address results in a failed delivery, returned package, or lost shipment, customers should contact the shipping carrier as soon as possible to attempt to resolve the issue.
Onetify is not responsible for additional shipping costs or delivery failures resulting from incorrect shipping information supplied by the customer, except where required by applicable law.
Address Changes
Please carefully review your shipping address before completing your purchase.
Once an order has been processed or shipped, address modifications may not be possible.
Any additional shipping charges resulting from customer-requested address corrections or changes may be the responsibility of the customer.
7. Customer Support
If you have any questions regarding shipping rates, delivery times, tracking information, or missing packages, please contact our customer support team.
Email: support@onetify.com
Please include your order number and tracking number, if available, so we can assist you efficiently.
Thank you for shopping with Onetify!