Dropshipping presents its own set of challenges, and one common concern is the occurrence of packages being lost in transit, sent back to the sender, or delivered to an incorrect address. It's crucial to address these issues without burdening your customer, who isn't responsible for mishaps beyond their control.
At Onetify, we have a longstanding partnership with numerous dropshippers, and we're dedicated to offering the highest level of service to our collaborators.
If a package is lost in transit (as verified by the carrier's tracking information), sent to an incorrect address (provided it differs from the buyer's given address), or returned to the sender, we will promptly arrange for a re-shipment. You can trust that you won't incur financial losses or pass on any costs to your customer. We take care of the entire process, handling any inconveniences on your behalf.
At Onetify, we're invested in the success of your business. We firmly believe that you should be channeling your efforts into growing your enterprise, rather than dealing with logistical challenges