Shipping policy
*All prices are based in USD.
Domestic USA (excluding Alaska, Hawaii, Puerto Rico)
Shipping fee is based on the total price per order.
$0 to $39.99: $3.99 per order
$40 or more: Free Shipping
*Please note the shipping price is based on the final price at checkout after any discount associated with the order.
International (including Alaska, Hawaii, Puerto Rico)
Canada, Australia, Belgium, Denmark, Finland, France, Germany, Vatican City, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Singapore, South Korea, Sweden, Switzerland, Taiwan, United Kingdom
$0 to $99.99: $3.99 per order
$100 or more: Free Shipping
*International shipping costs may vary for heavy items. Shipping rates will be conveniently displayed at the checkout stage and may be subject to adjustment.
Shipping time:
Processing time for Int’l shipping: 2 to 5 business days
Shipping time for: Canada, UK, Germany, France, Australia and New Zealand Approximately 10 to 21 business days.
Other countries: 14 to 30 business days.
Shipping time for int’l shipments may take longer as custom may require extra time to clear an entrance and we have no control on that.
* International shipping eligibility for certain items will be determined at checkout, with relevant information provided.
** Some items may entail different international shipping prices, apart from the ones mentioned above. Information will be provided at checkout.
Please note that Onetify will not bear any cost related to import duties or VAT. It is the recipient's sole responsibility to pay the duties and any VAT associated with the order. We do not provide refunds on any int’l orders where the item is not retrieved by the recipient due to duties. We will forward all credit card chargeback on all orders to a local collection agency to retrieve our lost and additional collection fee may apply and will be responsible for the buyer.
All shipments comes with a tracking number.
*Please note that once the carrier's tracking system marks the shipment as delivered, we cannot assume responsibility for any further tracking or lost packages.
Onetify will be responsible for lost shipment until the package shows delivered on the carrier website. If the package shows delivered and you have not received your package, please contact the carrier directly as the recipient and provide them the tracking number for reference.
Lost Package
If your package is lost in transit, Onetify will ship you another one. However, if the status provided by the couriers as delivered, we will not reimburse or ship another unit one. Due to the recent Covid19 outbreak, shipping time may take longer than usual to arrive. If the package does not show movement in 30 days for domestic and 75 days for international shipping then it is consider as a lost shipment.